> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://autoserve.crisp.help/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Time Slots: Let Customers Pick an Exact Delivery or Pickup Window Use Time Slots in Calla to let customers choose a delivery, pickup, or local delivery window with slot duration, multiple windows. || Time slots feature are available on the Pro and Elite plans ## Video Tutorial ## ❓What is Time Slots? Time Slots add a time picker next to your date picker, letting customers select a delivery, pickup, or local delivery window. This helps you: * Plan delivery routes and kitchen/production schedules around fixed windows * Give customers control over when their order arrives * Manage daily order capacity with limits per slot Time Slots can be displayed on the **Product Page**, **Cart Page**, or **Cart Drawer**. Common use cases include: * **Hourly pickup windows:** 8:00 AM–5:00 PM in 1 hour slots * **Morning/evening delivery windows:** 8:00–10:00 AM and 3:00–8:00 PM * **Local Delivery routes:** slots that match your driver schedule * **Capacity control:** maximum 20 orders per slot --- ## ⚙️ How to Set Up Time Slot ### Step 1: Open the app and Activate the Feature Open **the app** → go to **Settings** → **Timeslot**. If the Time Slot feature is not active, go to your **Theme** and turn it **ON** ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-07-15-luc-14_mwgzkn.png =691xauto) ### Step 2: Add a Time Slot Configuration In the **Time slots** tab, click **Add a Time Slot Configuration**. There's no limit to how many time ranges you can create the only rule is that **time ranges cannot overlap or duplicate**. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-08-04-luc-08_wjj0yz.png =700xauto) ### Step 3: Select Your Time Range Choose a time range that fits your delivery schedule and routing for example, 11:00–12:00 for morning routes. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-07-15-luc-14_2l43kg.png =700x438) ### Step 4: Apply to Specific Dates or Days of the Week Decide when this time slot should be available: * **Specific dates**: perfect for holidays, promotions, or one-off events * **All days of the week**: ideal for your regular, recurring delivery schedule ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-07-15-luc-14_8w4xbv.png =700x584) ### Step 5: Set an Order Limit for the Time Window Click **Set Order Limit** to cap how many orders can be placed within this time window. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-07-15-luc-14_1h4j41d.png =700x616) ### Step 6: Customize the Time Slot Description (Optional) Add or edit the description shown to customers if needed Example: *"Free delivery"*, *"Express window"*, or *"Limited slots available"*. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-07-15-luc-15_k4g8eu.png =700x490) ### Step 7: Align the Text Choose how your time slot text is displayed: **left**, **center**, or **right** aligned so it matches your store's look and feel. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-07-15-luc-15_1hll7qc.png =700x506) ### Step 8: Save Your Settings Click **Save** to instantly apply your customized time slot settings to your Shopify store. ![](https://storage.crisp.chat/users/helpdesk/website/-/a/e/a/5/aea5f41d128aa800/anh-man-hinh-2026-08-04-luc-08_y4yowa.png =700x228) ## 🧩 Advanced Configuration (Optional) * **Multiple windows per day**: eg, Morning 8:00 –10:00 AM and Evening 3:00–8:00 PM * **Order limits per slot** cap how many orders each slot accepts * **Time Slots for Local Delivery**: apply slots, cutoff, and lead time to your Local Delivery schedule (Pro/Elite) ### 🛠 FAQs 1. **I enabled Time Slots but don't see them on the storefront.**  Make sure Time Slots are turned on in app settings **and** the Time Slot Extension block is added in the Theme Editor. Then check the **app embed status** in Calla to confirm the picker is live. 2. **Can I customize the time slot labels or design?** Yes. The extension is fully customizable in the Theme Editor to match your theme's look and feel. You can also rename fields to match your business (eg, "Delivery Time" → "Event Time"). 3. **Do Time Slots work with Local Delivery?**  Yes. On Pro and Elite, Time Slots apply to Local Delivery alongside cutoff times, lead times, disabled days, and order limits. 4. **Are Time Slots available on the Free plan?**  No. Time Slots require the **Pro** ($7.99/month) or **Elite** ($12.99/month) plan. Both include a 7-day free trial. --- ### 💬 Need Help? Have questions or need setup assistance? Start a Live Chat or reach out through the [Autoserve helpdesk](https://autoserve.crisp.help/en/) — we're here to help!